Xbeat Privacy Policy – Your Data is Safe with Us

Protecting your personal data is our responsibility. This policy clearly explains what information xbeat collects, how it is used, and how it is kept secure.

Updated: January 2026 SSL Secured Fully in Bengali

This Privacy Policy was last January 2026updated on. By using xbeat, you agree to be bound by this policy.

01Introduction

Welcome to xbeat. We understand how valuable your personal information is. When someone registers on our platform, places a bet, or simply browses the website, certain information naturally comes to us. This Privacy Policy is our commitment to being fully transparent about that.

This policy applies to the xbeat website (xbeat.im), mobile app, and all associated services. We place the highest importance on user privacy and adhere to international data protection standards.

If you have any questions after reading this Privacy Policy, our support team is always ready to help — in plain, simple language, free of any legal jargon.

Key Points: We do not sell, share, or unnecessarily collect your data.

02No data is collected

Xbeat collects only the information necessary to operate its services. Full details are provided below.

Data Type Example Mandatory?
Identity Information Name, date of birth, national ID Yes (KYC)
Contact Information Phone number, email address Yes
Financial Information Mobile banking number, transaction history Yes (for payments)
Device Information IP address, device model, browser Automatic
Gaming Data Betting history, game preferences, session duration Automatic
Location Information Approximate location (IP-based) Automatic

Data We Do Not Collect

  • Full card numbers or CVV details are never stored on our servers.
  • Social media passwords or account credentials.
  • From your phone's contact list or gallery without your permission.

03How We Collect Information

Xbeat collects your information through several methods, each of which is explained below.

Directly from you

  • When completing the registration form.
  • When submitting documents for KYC verification.
  • When making a deposit or withdrawal.
  • When contacting the support team.
  • When participating in promotional offers.

Automatically

  • Through cookies and tracking technologies while using the website or app.
  • Every page view, click, and session duration.
  • IP address and device identifier.
  • App performance and crash reports.

Via Third Parties

  • Transaction confirmation from payment gateways (bKash, Nagad, Rocket).
  • KYC information from identity verification partners.
  • Risk assessment data from fraud detection services.

04How We Use Your Information

We use your information only for specific and lawful purposes.

  • Account Management: Registration verification, login security, and account recovery.
  • Service Delivery: Processing betting, gaming, and payment transactions.
  • Identity Verification: Age verification and fraud prevention.
  • Customer Support: Understanding context so we can resolve your issues quickly.
  • Legal Compliance: Meeting licensing authority requirements.
  • Anti-Money Laundering: Detecting suspicious transactions.
  • Responsible Gaming: Identifying signs of gaming addiction to provide timely support.
  • Platform Development: Analyzing usage patterns to deliver a better experience.
  • Promotional Communications: Offers and updates are sent only with your consent.

We do not sell your data to any marketing companies or data brokers.

05Data Sharing Policy

Xbeat does not share your personal data with third parties — except in the cases outlined below.

When Your Information May Be Shared

  • Payment Partners: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
  • KYC Partners: With authorized agencies for identity verification purposes.
  • Law Enforcement: Under a court order or legal obligation.
  • Licensing Authority: Regular audits by the Curaçao eGaming Authority.
  • Fraud Prevention: With industry-standard fraud detection services.

Who We Will Never Share Your Data With

  • Advertising companies or marketing agencies.
  • Data brokers or information resellers.
  • Unaffiliated third-party businesses.
  • Other gaming platforms or competitors.

All third-party partners are required to comply with our privacy standards. They are contractually prohibited from using your data for their own purposes.

06Cookies & Tracking Technologies

Xbeat uses cookies and similar technologies to enhance your browsing experience.

Cookie Type

  • Essential Cookies: To maintain your login session and ensure security. Disabling these cookies will prevent the site from functioning properly.
  • Performance Cookies: Analyzes which sections of the site are used most. All data collected is completely anonymous.
  • Functional Cookies: To remember your preferences such as language and theme.
  • Targeting Cookies: Only with your consent, to show you relevant offers.

Cookie Settings

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause issues with login or payments.

07Data Protection Measures

Xbeat uses industry-leading technology to keep your information secure.

  • SSL/TLS Encryption: All website and app communications are encrypted with 256-bit SSL.
  • Data Encryption: Stored sensitive data is secured with AES-256 encryption.
  • Two-step verification: Two-Factor Authentication (2FA) available on your account.
  • Firewall & DDoS Protection: Preventing unauthorized access at the server level.
  • Regular Audits: Regular penetration testing conducted by independent security experts.
  • Access Control: Only authorized staff have access to specific data.
  • Data Backup: Regular encrypted backups stored in secure locations.

In the event of a data breach, we will notify affected users within 72 hours and work to resolve the issue promptly.

08Data Retention Period

We retain only the data we need. Information that is no longer necessary is deleted after a defined period.

Data Type Retention Period Reason
Account Information Up to 5 years after account closure Legal Obligation
Financial Transactions 7 Years AML compliant
KYC Documents 5 years after relationship ends Regulatory Requirements
Gaming Logs 3 Years Dispute Resolution
Marketing Consent Until consent is withdrawn Based on your preferences
Support Conversations 2 years Service Quality Improvement

09Your Rights

You have important rights over your personal data. xbeat fully respects and upholds each of these rights.

Right to Access

You may request details of the information we hold about you. Submit a request through your account settings or by contacting support.

Right to Rectification

You can correct any inaccurate information. Submit a request through your account settings or via support.

Right to Erasure

You may request deletion of your data unless a legal obligation requires us to retain it. This applies even after your account is closed.

Right to Restrict Processing

You can request that processing of your data be restricted in certain circumstances.

Right to Data Portability

You may request a copy of your data in a machine-readable format (JSON/CSV).

Right to Object

You may object to marketing communications or certain types of data processing.

To exercise these rights, support@xbeat.imEmail us at. We will respond within 30 days.

10Children's Privacy

Xbeat is an 18+ platform. We do not knowingly collect data from minors.

  • If anyone under 18 attempts to open an account, they will be blocked during the registration process.
  • If any minor's data is found to have been collected inadvertently, it will be deleted immediately.
  • If parents suspect their child is using xbeat, please support@xbeat.imto get in touch.

Protecting minors online is a top priority for us. Any complaint received is acted upon within 24 hours.

11Privacy Policy Updates

This Privacy Policy may be updated from time to time due to business needs or legal requirements.

  • You will be notified via email or in-app notification before any significant changes take effect.
  • The date of any changes will always be noted at the top of this page.
  • Continued use of xbeat after any changes constitutes acceptance of the updated policy.
  • If you do not agree with the updated policy, you may request to close your account.

This Privacy Policy was last January 2026Reviewed at -.

12Contact Us

Contact us for any privacy-related questions or requests.

  • Email: support@xbeat.im
  • Live Chat: Via website or app, 24/7
  • Response Time: 24 hours for general queries, 72 hours for complex issues.

You can submit data protection complaints directly to our Data Protection Team. Every complaint is reviewed with the utmost seriousness.

Why Your Data Is Safe with xbeat

From technology to policy — we are committed to protecting your privacy on every front.

256-bit Encryption

Every transaction and personal detail you share is protected with bank-grade encryption — completely unreadable to any third party.

Strict KYC Process

Identity verification exists solely to protect you — no one else can operate an account in your name.

Data Sales Prohibited

We never sell your data to third parties under any circumstances — that is our firm policy.

Your consent first

Your permission is obtained before any marketing messages are sent. If you withdraw consent, they stop immediately.

Independent Audit

Third-party security experts regularly audit our systems and submit reports.

Fully in Bengali

Our Privacy Policy is written in plain language — no complex legal jargon. You will always know exactly what is happening with your data.

Start Safe Gaming Today

Your data is secure, your privacy is guaranteed. Register with xbeat and enjoy with complete peace of mind.

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