Xbeat Terms & Conditions – Full Bengali Version

Welcome to xbeat. We believe every user has the right to be fully informed — which is why our terms and conditions are written in plain, straightforward language. No legal jargon, no fine print. Just a clear explanation of how to use xbeat, what you can do, and what you can't.

The following terms and conditions apply to all services on the xbeat platform — including the website, mobile app, and any related services. By using xbeat, you automatically agree to abide by these terms.

01General Terms & Conditions

Xbeat is an international online gaming platform operating under a Curaçao eGaming license. These terms and conditions ("Terms") constitute a legally binding agreement between xbeat and the user.

• By using xbeat's services, you are considered to have fully agreed to these Terms & Conditions.
• If you do not agree with any of these terms, please discontinue use of the platform.
• These Terms & Conditions may be updated at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms.
• Xbeat provides services for entertainment purposes only. Gaming as a profession or primary source of income is not recommended.
• These Terms & Conditions apply in both Bengali and English. In the event of any dispute, the English version shall prevail.

02Account Registration

To open an account with xbeat, the following conditions must be met. Providing accurate information at the time of registration is mandatory.

Registration Requirements

• Each individual may only register one account. Opening multiple accounts using the same phone number, email address, or device is strictly prohibited.
• The name, phone number, and date of birth provided at registration must be accurate and your own.
• Xbeat may verify your identity at any time. Failure to pass identity verification may result in account suspension.
• You are responsible for keeping your account password secure. Sharing your account with anyone else is not permitted.
• Any changes to your account details must be reported to our support team.

Contact Information

A valid phone number and email address must be provided at registration. These will be used to send important messages, transaction confirmations, and security alerts.

03Age Verification & Identity Confirmation

Xbeat is an 18+ platform. Protecting minors from gambling is one of our core responsibilities.

• Users must be at least 18 years old to participate on xbeat.
• Age is verified at the time of registration. However, a copy of your national ID or passport may be requested at any time.
• If a user registers with a false date of birth, that account and all associated funds will be immediately forfeited.
• Withdrawals may be put on hold if you do not cooperate with the KYC (Know Your Customer) process.

04Deposit & Withdrawal Policy

All financial transactions on xbeat are completely secure and transparent. Full details of our deposit and withdrawal policy are outlined below.

Deposit Rules

• Deposits must be made from a mobile banking number registered in your own name.
• Deposits made from someone else's number may be cancelled.
• You must provide the correct transaction ID when making a deposit.

Withdrawal Rules

• To withdraw from your bonus balance, you must first meet the applicable wagering requirements.
• KYC verification must be completed before making a withdrawal.
• Xbeat reserves the right to hold withdrawals pending investigation in cases of unusual or suspicious transactions.
• Withdrawals must be made to the same mobile banking number used for the original deposit.

05Bonus & Promotion Terms

Xbeat bonus offers come with specific terms and conditions. Please read them carefully before claiming any bonus.

Welcome Bonus

• Get a 100% Welcome Bonus on your first deposit, up to ৳12,000.
• To release the welcome bonus, you must wager 10x the total of your deposit plus the bonus amount.
• The Welcome Bonus is for new members only. Each person is eligible to receive this bonus once.

Cashback Bonus

• Weekly cashback is paid out every Monday.
• 5% cashback at Silver tier, 10% at Gold tier, and 15% at Platinum tier.
• Cashback carries no wagering requirement — it can be withdrawn directly.

General Bonus Rules

• If bonus abuse is detected — including multiple accounts, VPN use, or false information — all bonuses will be forfeited.
• Bonuses are generally valid for 30 days. The validity period for specific offers will be stated separately.
• Multiple bonuses cannot be used simultaneously unless otherwise specified.
• Xbeat reserves the right to modify, suspend, or cancel any bonus offer at any time.

06Betting Rules

Xbeat has a set of general betting rules that apply across all game types.

• Once confirmed, a bet cannot be changed or cancelled.
• If incorrect odds are displayed due to a technical error, xbeat reserves the right to void the affected bet.
• If a match is abandoned or cancelled, bets will be refunded.
• In live betting, bets affected by server delay may not be accepted.
• Sports Betting has its own additional rules for each sport, which are available within the relevant section.
• Casino games use an RNG (Random Number Generator), which is regularly audited by independent third parties.

07Prohibited Activities

The following activities are strictly prohibited on xbeat. Any violation will result in immediate account closure.

• Multiple Accounts: Operating multiple accounts for the same person is strictly prohibited.
• Bonus Abuse: Exploiting bonuses through dishonest means to circumvent bonus terms.
• Money Laundering: Using xbeat for money laundering or any unlawful financial activity.
• Software Hacking: Attempting unauthorized access to xbeat's systems.
• VPN Use: Using the platform via VPN from a restricted region.
• False Information: Using a false identity during registration or KYC.
• Using Another Person's Account: Transacting through another person's account.

08Account Suspension & Closure

Xbeat may suspend or close an account under the following circumstances.

Closed by xbeat

• Violation of Terms & Conditions.
• Engaging in prohibited activities.
• Failure to cooperate with KYC verification.
• Extended account inactivity (more than 12 months).

Closed by User

• If you wish to close your account yourself, please contact the support team.
• As part of responsible gaming, you also have the option to temporarily exclude yourself from the platform.
• You may withdraw your remaining balance before account closure (bonus balance excluded).

09Responsible Gaming

Xbeat firmly believes that gaming is meant for entertainment. We provide a range of tools to ensure gaming never has a negative impact on anyone's life.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Betting will automatically stop once you have lost a specified amount.
• Temporary Break: Exclude yourself for anywhere between 24 hours and 30 days.
• Permanent Exclusion: If you feel gaming is becoming an addiction, you have the option to permanently close your account.
• Reality Check: You will receive periodic reminders showing how much time and money you have spent.

To learn more, contact us Responsible Gaming View page.

10Privacy & Data Protection

Protecting your personal information is one of our top priorities.

• Your personal information will only be used to provide services and meet legal obligations.
• Your data is never sold to third parties.
• All data is protected with SSL encryption.
• To learn more, contact us Privacy Policy View page.

11Dispute Resolution

For any disputes or complaints, please contact our support team in the first instance.

• Our support team is available 24/7 via live chat and email at support@xbeat.im.
• General complaints are resolved within 24 hours.
• Complex issues may take up to 72 hours to resolve.
• If your issue isn't resolved through support, you may file a complaint with xbeat's licensing authority.
• These terms and conditions are governed by the laws of Curaçao.

12Changes to Terms

Xbeat may update these terms and conditions at any time. When changes are made:

• Users will be notified by email or SMS before any significant changes are made.
• Updated terms will be published on this page with the revised date.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you disagree with any changes, you may request to close your account.